Shipping Policy

(a) Sunflower Paper Passion & Things Sdn Bhd shall deliver all the Products ordered or purchased by a courier service company of its choice. It shall be deemed that you agree for Sunflower Paper Passion & Things Sdn Bhd shall deliver the Products with the courier service company of our choice upon your payment for the Products which you have ordered through the Website.

(b) Sunflower Paper Passion & Things Sdn Bhd shall at its best endeavours, shall deliver the Products to your address as registered at the Website with conditions as below:-
(i) On or before 14 working days if payment is made from Monday to Friday before 3.00 p.m. e.g. In the event, payment is made after 3.00 p.m., it will be considered in the following working day and the Products will be delivered.
(ii) Notwithstanding the provisions in (ii) and (iii), Sunflower Paper Passion & Things Sdn Bhd shall requires three (3) working days to process the Products for delivery.

(c) Sunflower Paper Passion & Things Sdn Bhd shall shall not provide any insurance coverage for the delivery of the Products as the insurance coverage shall be provided by the courier service company. Sunflower Paper Passion & Things Sdn Bhd shall not be held responsible for any damage or lost of the Products during the process of delivery, as this shall be covered by the "Shipper's Insurance". The risk of loss and damage of Products shall pass to the courier service company from the date of collection of Products by the courier service company until the date of the actual delivery by the courier service company to you and thereafter the title of the Products shall pass to you

(d) In the event any of the failure to deliver or redeliver the Products to you is due to your fault, oversight or mistake such as inaccurate address etc, we shall contact you on the following banking/working day to confirm on the following options :
(i) to continue with the purchase
You shall rectify the mistake and subsequently we shall redeliver the Products to your registered address or any other address as notified by you. All cost incurred for each redelivery and/or redirect shall be borne by you. (ii) not to continue with the purchase
the contract between you and Sunflower Paper Passion & Things Sdn Bhd shall have no effect and thus your purchase of the Products shall be cancelled. The Products shall be re-delivered back to Sunflower Paper Passion & Things Sdn Bhd and you shall bear all the relevant cost including but not limited to the delivery cost, the said re-delivery cost and any additional surcharge. Sunflower Paper Passion & Things Sdn Bhd shall thereafter fully refund to you the full purchase price of the Products made by you minus the delivery/re-delivery/other additional surcharge after fourteen (14) banking/working days (excluding Saturdays, Sundays and Public Holidays) upon our receipt of the Products.
(iii) Notwithstanding the provisions in (i), Sunflower Paper Passion & Things Sdn Bhd shall requires one (1) working day to process the Products for delivery on the subsequent working day.

(e) Sunflower Paper Passion & Things Sdn Bhd shall reserves the right to alter or amend the delivery times and a three (3) working days prior notice shall be served on you. All delivery times quoted shall subject to stock availability and delivery location. Sunflower Paper Passion & Things Sdn Bhd shall be under no liability for any delay or failure to deliver the Products within estimated timescales.

(f) You must ensure that you or your authorised nominee is available to receive the Products on the delivery day. If you are not able to receive your delivery, you shall call us before 5.00 p.m. of the same day the payment is made and Sunflower Paper Passion & Things Sdn Bhd shall shall arrange for another date of delivery for you. If the Products have been despatched according to the address provided by you, you shall bear all the costs for the redelivery of the Products. You also may request for the Products to be redirected to another place as instructed by you. All cost incurred for redelivery and redirect shall be borne by you.

(g) Both Sunflower Paper Passion & Things Sdn Bhd shall and the courier service company agreed that the Products shall only be sent to the stated consignee, and the release form shall only be executed by the said consignee.

(h) You shall not be entitled to cancel your order and seek any refund from Sunflower Paper Passion & Things Sdn Bhd when you have paid for the Products.

RETURN POLICY

1.1 Prior to any payment made, in the event you cancel your placement of order or Sunflower Paper Passion & Things Sdn Bhd shall does not receive your placement of order due to, including but not limited to, any technical error or failure of the website, there shall not be an agreement concluded between Sunflower Paper Passion & Things Sdn Bhd shall and you and thus Sunflower Paper Passion & Things Sdn Bhd shall not proceed with your placement of order. Sunflower Paper Passion & Things Sdn Bhd shall assumes no liability for any direct, incidental or consequential loss due to the cancellation or non-reception of the placement of order.

1.2 Sunflower Paper Passion & Things Sdn Bhd shall refund the full purchase price of the Products less the relevant cost including but not limited to the delivery cost, re-delivery cost and any additional surcharge. Fourteen (14) working days from the return of the Products, if the Products could not be delivered and/or redelivered to you due to your fault, oversight or mistake such as inaccurate address etc.

1.3 In the event you have paid for the Products and the Products have been delivered to you by the courier service company and you have executed the release form, you shall not be entitled to cancel your order and seek any refund from Sunflower Paper Passion & Things Sdn Bhd shall, save and except in the following circumstances :
(a) when the Products delivered to you are actually defective; or
(b) when there are technical errors inadvertently made by Sunflower Paper Passion & Things Sdn Bhd shall on the Products. in which you shall be entitled for replacement of the Products from Sunflower Paper Passion & Things Sdn Bhd shall provided you have fulfilled the following conditions :
(i) you shall contact us and/or notify us in writing or by facsimile transmission within twenty-four (24) hours from the date of execution of release form provided by the courier service company and deliver or cause to be delivered the said notice in writing to Sunflower Paper Passion & Things Sdn Bhd shall;
(ii) you shall return or caused to be returned to us the Defective Products in its original condition and quantity as it is first delivered to you;
(iii) you shall deliver or cause to be delivered to us the proof in writing of your placement of order for the Products, payment and the delivery of the Products to you; and Sunflower Paper Passion & Things Sdn Bhd shall at its best effort shall only replace and deliver the Products to you within fourteen (14) working days (excluding Saturdays, Sundays and Public Holidays) from the date of your request.

1.4 In any circumstances other than the circumstances aforementioned and subject to you paying a processing fee and full delivery charges and your fulfillment of the conditions (i) to (iii) above, Sunflower Paper Passion & Things Sdn Bhd shall at its best effort will deliver to you the replacement of the Products within fourteen (14) working days (excluding Saturdays, Sundays and Public Holidays) from the date of your request.

PRIVACY STATEMENT

APPLICABILITY. This privacy policy applies only to www.sunflowercreative.com and we are not responsible for any other websites linked to and/or from our website.

WHAT WE COLLECT. We may collect name and job title; contact information including email address; demographic information such as post code; preferences and interests; other information relevant to customer surveys and/or offers; and any other information supplied by you.

WHAT WE DO WITH THE COLLECTED INFORMATION. We require this information to understand your needs and provide you with a better service, and in particular for internal record keeping; we may use the information to improve our products and services; we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided; we may also use your information to contact you for market research purposes; and we may use the information to customise the website according to your interests.We may use this information to develop our customer loyalty programs.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you decided to be removed from the mailing list, please contact us by means listed on this website.

SECURITY. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

COOKIES. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

EXTERNAL LINKS. Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us by means listed on this website. We will promptly correct any information found to be incorrect.

TERMS AND CONDITIONS

Accesses to and use of the www.sunflowercreative.com and the products available through this Website are subject to the following Terms and Conditions. The words 'we', 'us' and Sunflower Paper Passion & Things Sdn Bhd shall mean Sunflower Sunflower Paper Passion & Things Sdn Bhd. The term 'you' and 'your' refer to customers and public.

1. ACKNOWLEDGEMENT & ACCEPTANCE OF TERMS AND CONDITIONS
These terms and conditions currently apply but may be amended or edited from time to time. Please read these terms of use carefully before you use this Website. By using this Website or by placing an order through the Website, you expressly agree to be bound by these Terms and Conditions as they now are or as amended or modified from time to time without any prior notice to you and acknowledge that you have read, understood and accepted them. However, if after having read these terms of use and you do not agree with them you must discontinue your use of this Website.

2. CONDITIONS
(a) These Terms and Conditions apply for the sale of Products supplied by Sunflower Sunflower Paper Passion & Things Sdn Bhd shall Sdn Bhd (“Sunflower Paper Passion & Things Sdn Bhd shall”) of No. 1 Jalan S.B.Jaya 11, Taman Industri S.B.Jaya, 47000 Sg Buloh, Selangor Malaysia.and ordered from Sunflower Paper Passion & Things Sdn Bhd ’s website at www.sunflowercreative.com (the “Website”).
For avoidance of doubt, “Products” means ( to explain on Sunflower Products)
(b) We shall not be liable for any loss or damage arising from your failure to comply with these Terms and Conditions.

3. YOUR PROFILE
(a) You shall be above eighteen (18) years of age to sign up with www.sunflowercreative.com and you agree to :
(i) Provide true, accurate, current and complete information about yourself as prompted by the online registration form (“Profile"); and
(ii) Maintain and promptly update your Profile to keep it true, accurate, current and complete. You can access and update your registration details using the "Your Profile" area of the Website. You are responsible for maintaining the confidentiality of your account username and/or passwords and for restricting access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure.
(iii) You shall immediately notify Sunflower Paper Passion & Things Sdn Bhd shall if it comes to your knowledge that your password has been compromised or there has been unauthorised use of your account.
(iv) Sunflower Paper Passion & Things Sdn Bhd shall reserves the right not to honor any online sales transaction if we have reason to believe that the transaction is fraudulent and if you have failed to provide accurate and complete information at the time of application.

(b) Your personal information may be used by us for our database and a number of purposes including, without limitation, research and statistical analysis and marketing. In terms of marketing, from time to time we may send out promotional and marketing materials about such things as great product offers or new Website features to users who are 18 years and above. Such information shall be kept strictly confidential.

4. LIABILITY
(a) Sunflower Paper Passion & Things Sdn Bhd shall shall not be responsible or liable for any damages (whether, direct, indirect, special or consequential), late or non-delivery of the Products, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by you in the following circumstances:
• This Website not being available;
• The email address is incorrect;
• Refusal from you (should such situations occur, the purchase is considered delivered & no refunds will be made);
• During non-banking day or non-working days;
• Any access, use or inability to access or use this Website and/or any other website linked to this Website;
• Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of Sunflower Paper Passion & Things Sdn Bhd or of the payment gateway;
• Attack or interference by any computer virus, corruption, worms or by any person;
• Improper or unauthorised use of this Website, through your username and password or any other of your security codes;
• The taking and compliance of any of your requests or instructions via this Website or any of its affiliate websites;
• Any inaccuracies, errors, defects of any content of this Website or other websites linked to this Website;
• Any technical malfunction of your computer terminal, systems or software used in accessing this Website;
• The destruction or alteration of your request, data or information transmitted by you to Sunflower Paper Passion & Things Sdn Bhd or its affiliate websites;
• Natural disaster, violence, warlike situations and/or any other reasons beyond our control

5. INDEMNITY You shall indemnify us against all losses, liabilities, damages, costs and expenses suffered or incurred by us, and all settlement sums paid by us as a result of any settlement agreed by us arising out of or in connection with the following:
(a) any claim by any third party that the use of the Website by you is defamatory, offensive or abusive, or of an obscene nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
(b) any claim by any third party that the use of the Website by you infringes any third party's copyright or other intellectual property rights of whatever nature;
(c) any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you; and
(d) breach of any of the terms and conditions contained herein.

6. INTELLECTUAL PROPERTY
(a) All copyright in the material contained on the Website and any trademarks and brands included in that material belong to Sunflower Paper Passion & Things Sdn Bhd shall or its licensors. The unauthorised copying, modification, use or publication of these marks is strictly prohibited. However, you may retrieve and display the contents of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided that you adhere to all and any copyright and proprietary notices.
(b) Sunflower Paper Passion & Things Sdn Bhd shall reserves the rights to change or remove any parts of the contents or materials of the Site or any features thereof, at any time and for any reason without any prior notice and liability

7. GENERAL
(a) These Terms and Conditions are not intended to and shall not create any rights, entitlements, claims or benefits enforceable by any person other than the person who is party to a contract with Sunflower Paper Passion & Things Sdn Bhd shall for the supply of the Products.
(b) These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes shall be decided only by the courts of Malaysia.
(c) You shall not assign, sub-license or otherwise transfer any of your rights provided by this Terms and Conditions. If any provision of this Terms and Conditions is found to be invalid, the invalidity of that provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
(d) If you breach these Terms and Conditions, irrespective of whether Sunflower Paper Passion & Things Sdn Bhd shall disregards the same, Sunflower Paper Passion & Things Sdn Bhd shall still be entitled to enforce its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
(e) Sunflower Paper Passion & Things Sdn Bhd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control and force majeure.